NACO PUBLIC E-COMMERCE ONLINE

ORDERING SYSTEM, Version 3.0

(as of Febuary 2008)

This help document can be found at http://naco.faa.gov/ecomp/globalhelp.aspx. Please review the document periodically for updated information.

Table of Contents

What's New?
Navigating the NACO Online Catalog
Establishing an Account
Logging In
Shopping
Checkout: Paying For Your Order 
Account Options
Creating Multiple Shipping Addresses
Tracking Shipments
Public Sales & Services Group Contact List  
Frequently Asked Questions  

If there are to be any service interruptions in E-Commerce, a notice will be posted on the home page and the login page.

What's New?

NAVIGATING THE NACO ONLINE CATALOG

The NACO Online Catalog is the entering point for NACO online sales. You may access the NACO Online Catalog without logging in.  If you know the Product ID of a product, you may type it in the box next to the words Product Search, then click on the arrow in the blue circle next to the box, or press Enter on your keyboard.  You will be taken to a web page that gives detailed information about the product, such as edition number, edition date, frequency of publication, subscription price, and one-time purchase price, if applicable.  If you decide to purchase a product, you may add it to your shopping cart by clicking either the Add to Cart, Buy Now, or Subscribe button.  However, if you have not already established an account and logged in, you will not be able to complete your purchase until you have. If you already have an account, you won’t be able to complete your purchase without logging in.

If you don’t know the Product ID of a product, you may find it as follows: 

1. Click on the appropriate Aeronautical or Nautical product category on the menu on the left side of the web page. 
2. For aeronautical products there are sub-categories beneath the categories identifying the producer, i.e. Federal Aviation Administration (FAA), National Oceanic and Atmospheric Administration (NOAA), and Department of Defense (DoD).  Select a sub-category.
3. The aeronautical product sub-categories are further broken down into product types.  Select a product type.  When you click on the specific product type, you will be taken to a page that gives a description of the product type, and lists all the products in that product type, along with prices. 
4. For nautical products, the sub-categories are NOAA NOS PRODUCTS and DoD PRODUCTS. Select a sub-category.
5. The nautical product sub-categories are further broken down into product types. When you select a specific product type, you will see a listing of regions of the world for that product type. When you click on the region of your interest, you will see a listing of products covering that region along with prices.

By default, the list of products is sorted by Product Name.  You may sort the list by Product ID, by clicking on Product ID in the list header.  You may re-sort the list alphabetically by clicking on Product Name in the list header.  This feature is most useful when viewing a list of nautical products.  If you see a product you wish to purchase, click on the product’s name.  As stated above, you may add products to your shopping cart at this time, however, you will not be able to complete your purchase until you have established an account and/or logged in. 

ESTABLISHING AN ACCOUNT

When you are ready to establish your new account, you may click on either the Log In or Account icon located at the top right of each page.  You will be taken to the Log In page.  If you have never ordered from NACO, you must first create a User ID by clicking on Create User ID in the box on the left, beneath the words New User.  You will be taken to a web page entitled Create a New User ID and Password. 

A valid User ID must be no more than 30 characters long, but cannot have the @ sign as the first character, and cannot include a semicolon.  Also, the User ID cannot be the same as your Password.  A valid Password must be 8-30 characters long and include at least one letter and at least one digit. Both the User ID and Password are case-sensitive

After you have created both your User ID and Password, click Save.  Within 24 hours, you will receive an E-mail message confirming that your E-Commerce account has been established.  The E-mail will provide your Customer Number.  Please make note of it, as you will need to know your Customer Number when contacting NACO directly.  You will need to know your User ID and Password when placing orders online.  After you click Save, you will be taken to a page entitled Enter Contact/Billing Information.  Shipping information defaults to the same as the billing information, as indicated by a check in the box next to Shipping Info Same As Billing Info. If you wish to establish separate shipping information, remove the check from the box by clicking on it. Enter the requested address, E-Mail, and telephone information. 

Each address line is limited to 32 characters.  For addresses outside the United States, state and zip/postal code may not be required fields.

When finished, click Save.  If you unchecked the box next to Shipping Info Same As Billing Info, you will be taken to a page entitled Enter Shipping Information.  After entering the shipping information, click Save.  You will be taken to the Account Options page.  You may select an option or proceed to navigate the catalog by clicking on the product categories, sub-categories, or product types on the left side of the page. 

If you are a government user, library, or school, you must contact NACO to create your first User ID before proceeding. 

If you’ve ordered from NACO in the past but never ordered online, click on Create User ID in the box to the right.   You must know your NACO Customer Number.  If you don’t know or have forgotten your NACO Customer Number, contact a Public Sales & Services Group representative, who will help you identify your Customer Number.  After you have created both your User ID and Password, and entered your Name, NACO Customer Number, and the postal code of your billing address, click Save.  Within 24 hours, you will receive an E-mail message confirming that your E-Commerce account has been established.

LOGGING IN

Once you have established your User ID and Password, enter them after clicking on the Log In or Account icons, whenever you shop online. If you forget your Password, you must contact us.  Your Password will be reset.  You will need to provide your Customer Number and other information for identification purposes.

When you log in, you will be taken to a page with the header Account Status.  This page will advise if you have items in your shopping cart, and one-time or subscription orders that must be paid or cancelled. You may view your orders by clicking on the appropriate links. You may access Account Options from this page by clicking on the button at the bottom of the page.

If there is no activity for 30 minutes, you will automatically be logged out of E-Commerce.

SHOPPING

All shopping is done from the NACO Online Catalog. Once you are on the page describing the product you wish to purchase, you may click:

• Add to Cart,
• Buy Now, or
• Subscribe (if that option is available)

On the product page, if you have a choice of purchasing either the current edition or the next edition of that product, on a one-time basis, the next edition will back order. When you click Add to Cart or Subscribe , you will be taken to a web page entitled Shopping Cart, where you will see the one-time order products, and/or subscription order products that you have placed in your shopping cart.  The default product quantity is one.  You may change the quantity in the box identified QTY. Click Update Cart to make sure your order reflects the new quantity.

Subscription orders and one-time orders are different types of orders, however, on the Shopping Cart web page, you will find one Checkout button at the bottom of the page for both types of orders.

When ordering new subscription products, read the information carefully above the “Subscribe” button. You will not be able to begin your subscription with the current edition. Depending on the date you place your order, your subscription may not begin with the next edition but with the following edition. You may purchase one-time orders of these products until your subscription begins. New subscribers will receive a “Welcome new subscriber” letter via e-mail shortly after the subscription order has been paid.

If you click Buy Now, you will be taken to the Checkout page, where you will be able to purchase the one-time order only. The subscription order must be paid separately, when Buy Now is selected.

Shopping Cart Button Definitions

Continue Shopping – If you wish to add more items to your shopping cart, click this button. You will then be returned to the last product type listing from which you ordered.

There will be three buttons at the bottom of the page. They are as follows:

• Empty Cart – If you decide not to purchase any of the items in your shopping cart, click this button.  You will delete all of the products on the order.  If you only wish to delete a certain product, click the Delete box at the end of each line item.
• Update Cart – Clicking this button will allow you to make changes to your order before you pay for it.  You may change quantities.  You may delete an entire line by checking the Delete box on the right of the line.  The changes will take effect when you click the Update Cart button.
• Check Out – When you have finished shopping and are ready to pay for your order(s), click the checkout button to begin the checkout process.  Clicking this button automatically updates your cart.  Clicking this button also allows you to verify or change your shipping location, select the expedited delivery option, and change items and quantities.  Review your order carefully.  Once you click “Continue Checkout”, you will no longer be allowed to make changes.

CHECKOUT:  PAYING FOR YOUR ORDER

When you are finished shopping and are ready to pay for your order(s), click the Checkout button.  In order to check out and pay for your order, you must be logged in. 

There are two steps to the checkout process.  When you click Checkout, you will be taken to a page entitled Checkout Order. Beneath this title, you will see your Contact/Billing Info header bar.  If any of the information shown here is incorrect, or if you wish to change some of the information, you may do so by clicking the Edit button located on the right side of the header bar.  You will then be taken to a page entitled Update Contact/Billing Information, where you may make the necessary changes.  When finished making your changes, click Save and you will be returned to the checkout page.  You will receive an E-mail message within 24 hours confirming that a change has been made to your Contact/Billing Information.

If you have multiple shipping addresses, select the name of the shipping location to which you’d like the order shipped from the Location Name box.  If you would like to create a new address or change the selected address information, click the Edit button on the right side of the Shipping Info header bar.  You will be taken to a page entitled Update Shipping Information.   Enter corrections or changes in the designated boxes, or click the Add Address button to create additional shipping addresses.  Address information must be consistent with the rules described in the Establishing An Account section.  After you enter the new information, click Save. You will be returned to the checkout page.  If you entered a completely new address, you will receive an E-mail message within 24 hours confirming your address change. 

If you wish to make changes to the products in your shopping cart, click the Edit button in the shopping cart header.  You will be taken to the page entitled Shopping Cart, where you may add or delete items, change quantities, etc.  When finished, click Update Cart to save the changes.  Then, click Checkout to be returned to the checkout page. 

When checking out a One-Time Order, you may change the shipping option. (This option is not available for subscription orders).  The default shipping option is Standard, which takes 10-14 days.  However, you may click on the downward pointing arrow next to Standard and change the shipping to Expedited, which takes 2-3 days.  Once you select the Expedited shipping option, an additional $6.00 will automatically be added to your order total, if the order is to be shipped to a street address within the conterminous United States (FedEx will not deliver to P.O. Boxes).  An additional $36 will automatically be added to your order total if the order is to be shipped to a destination outside of the conterminous United States. 

It is important to review all order information thoroughly in this part of the checkout process, as this is your last opportunity to make changes to your order before completing the checkout process. 

After you have reviewed your order and are satisfied that it is correct, you may proceed to the second phase of the checkout process. If your order includes the NFD you will be presented with the NFD agreement. Please print, read, and complete the agreement, and return it ASAP. Failure to return the completed agreement in a timely manner may result in the cancellation of your NFD subscription and a refund of your remittance.

Click Continue Checkout.  You will be taken to a page with the heading Paying For Your Order.  Beneath the header is a box in which various order information is displayed.  Also in the box are three buttons, identified as Pay Now, Pay Later, and Cancel Order.  These buttons are explained below.

Checkout Button Definitions

• Pay Now  - Continue the payment process by using your credit card to pay for your order.  Please note that all sales are final unless an error is made by this office in filling your order.  When you click Pay Now, you will be taken to a page entitled Enter Payment Information.  You are now entering the U.S. Department of the Treasury “PayDotGov” System.  However, you will still see a portion of the FAA NACO online sales home page on the left.  Fill in the required fields and click Continue.  If for some reason you are not ready to proceed, click Quit.  If you don’t fill in the required fields, if you enter an improperly formatted or incomplete credit card number, or if you click Quit, you will be taken to a page entitled Error, notifying you that your payment attempt failed.  You may try again or contact us for assistance.  If your entries were correct, after clicking Continue you will be taken to a page entitled Payment Summary and Authorization, where your payment information will appear.  You are required to authorize your credit card purchase by checking the designated box in the Authorization block. You may have an E-mail confirmation that PayDotGov received your payment sent to you by following the instructions in the box identified as Confirmation Receipt Request.  To proceed, click Make Payment.  Make sure that you click the Make Payment button only once.  Clicking the button more than once could result in multiple transactions.  If your credit card transaction is approved, you will be taken to a page with the heading Your Order Has Been Accepted or Your Orders Have Been Accepted. For single orders your order information, billing information, shipping information and total cost will be displayed on this page. For combined subscription and one-time order payments you will see shipping and minimal order information. You may click on the order number in the header to be taken to a page with details of your order, such as products, quantities, purchase order number, etc. You have the option of printing this page. Click Continue to go to the Account Status page. Within 24 hours, you will receive an E-mail message confirming that your order was successfully completed.
• Pay Later – If you click this button, you will receive the message Click ‘OK’ if you are sure that you want to pay for this subscription order at a later time.  (The message for the one-time order will have “one-time order” in place of “subscription order”).  If you change your mind and decide to pay for the order, click Cancel and proceed.  If you still want to pay later, click OK.  You will then be taken to a web page entitled View Orders and Track Shipments.  There will be a special message beneath View Orders and Track Shipments advising you that your order(s) will be deleted if not paid within a specified time.  All your orders, paid and unpaid, will be listed on that page.  The payment status will be reflected beside each order.  You have the option of paying your Public E-Commerce open orders or canceling them at this time by clicking either the Pay button or the Cancel button. If you have placed orders by telephone, fax, mail, or e-mail, and these orders have not yet been paid, you will see the open orders, but you will not be able to pay or alter them in any way. These orders can only be altered by NACO Distribution Division personnel.
• Cancel Order – Click this button if you no longer want the order.  For subscription orders, you will receive the message Click ‘OK’ if you are sure that you want to cancel this subscription order.   For one-time orders, you will receive the message Click ‘OK’ if you are sure that you want to cancel this One-Time order.  If you still want to cancel the order, click OK.  The order will be deleted and you will be returned to the View Orders and Track Shipments page.  If you do not want to cancel the order, click Cancel, and you will be returned to the payment web page.

ACCOUNT OPTIONS

Click on the Account icon. This menu will allow you to review your account and order status, as well as make changes to your account.  There are two levels of account access, administrator and non-administrator.  The administrator is the person who created the account.  Your account options will differ, depending on whether you are an administrator or a non-administrator.  The options are as follows:

• Account Status - Click here to view summary information relating to your account.
• Change Your Password – Click here if you wish to change your password.  Your new password must be consistent with the rules described in the Establishing An Account section.  Click the Save button when finished.  You will be returned to the Account Options menu.  Within 24 hours, you will receive an E-mail message confirming your password change.
• Update Contact/Address Information – If you are an administrator, click here if you wish to change your account’s contact, billing or shipping information or to create additional shipping addresses.  You can select a shipping location that you would like to update by clicking on the downward pointing arrow next to the Location Name box.  Enter the required name, address, E-mail address and telephone number information.  Changes to your address must be consistent with the rules described in the Establishing An Account section.  Click the Save button when finished.  Within 24 hours, you will receive an E-mail message confirming the change.  For shipping address changes, the next release of subscription orders will be shipped to the old shipping address unless the change is made five weeks or more prior to the product’s effective date.   If you are creating an additional shipping location, click the Add Ship Address button at the bottom of the page. Enter the required name, address, and E-mail address information.  Your new address must be consistent with the rules described in the Establishing An Account section.
• Add or Change Users on My FAA Account – Administrators are the only users who can add a user or delete a user from an account.  When you click this option, you will be taken to a web page entitled List of Users for Your FAA Account.  Follow the instructions under the header for adding a user, and/or making another user an administrator.  When finished, click the Save button.  Click the Close button to be returned to the Account Options page.  If you wish to delete a user, or make changes to a user’s account, click on the User ID of the user.  You will be taken to a page with the heading Edit User User ID.  The Customer Number will follow Edit User.   If you wish to delete the user, click the Delete button.  The message Hit “Confirm Delete” to confirm that you want to delete this user. will appear at the top of the page.   Click Confirm Delete.  You will be returned to the List of Users for Your FAA Account, where that user’s name will no longer appear.  If you wish to have all of the new user’s orders shipped to a specific shipping address that is on the account, click on the downward pointing arrow in the Default Shipping Location box, and select the desired shipping location.  The user will still have the option of selecting a different shipping location when placing an order.  If none is selected, the new user’s orders will be shipped to the first shipping address created when the account was established.  If the new user is to have the right to add additional users, click the Admin Rights box.  If the new user should not have this right, leave the Admin Rights box blank.
• View Orders and Track Shipments – Clicking this option will allow you to view orders that you have placed in the last year (paid and unpaid).  Please note that all unpaid orders will be deleted in three business days.  If you have placed orders by telephone, fax, mail, or e-mail, and these orders have not yet been paid, you will see the open orders, but you will not be able to pay or alter them in any way. These orders can only be altered by NACO Distribution Division personnel. See the Tracking Shipments section for instructions on tracking orders that have been shipped.
• View Subscriptions by Subscription Number – Clicking this option will allow you to view subscriptions that you have placed in the last two years by subscription number (paid and unpaid).  No subscription products will be listed on this page.  Please note that all unpaid orders will be deleted in three business days.
• View and Renew Subscription Products – Clicking this option will allow you to view your active subscription products, as well as subscription numbers, start dates, expiration dates, and various other information. You will also be able to renew subscriptions that are about to expire. Click the Show Renewable Items Only box if you wish to see only those products that are due for renewal. If your subscription has lapsed and you have missed one or more issues, please call the Public Sales and Services Group to have your subscription reinstated with the current or next edition. If you wish to change the quantities and/or switch the format of your Terminal Procedure Publications (TPP) from loose-leaf to bound or vice versa, please contact a member of the Public Sales and Services Group, who will make this change.
• View Downloadable – Clicking this option will allow you to view your downloadable products, as well as provide you the option to download.  In order to open downloaded files, you must have an “Unzip” program on your computer. You may download the purchased products as often as necessary, as long as that product is available. If you have purchased a subscription for the NFD and have returned the signed agreement, as required, your subscription will be activated and you will be able to download the active edition of the DNFD (the downloadable version of the NFD). As with other new subscription products, depending on when your subscription is activated, you may not receive the current edition of the CD-ROM but the following one. Nevertheless, you will still be able to download the current edition.
• View Invoices and Payments - Clicking this option will allow you to view a list of all your paid invoices. Under Invoices, you will see the invoice numbers, dates and the amounts paid. Each payment is assigned a receipt number, which will be listed under Receipts, along with the receipt date and amount.

TRACKING SHIPMENTS

To track orders shipped by Federal Express (FedEx), go to the View Orders option and click on the order number of the order you want to track.  You will be taken to a page with that order number as a header.  If that order has been shipped, the shipping information will appear in a box at the bottom of the page.  Click on the Track button to the right of the information.  You will be taken to the FedEx website. Follow the instructions on that website to determine the status of your shipment.   

PUBLIC SALES & SERVICES GROUP

If you have any questions concerning your account, please contact a Public Sales & Services Group representative directly. You may also contact Ms. Leslie Tillery, Team Coordinator of the Public Sales & Services Group, by E-mail at Leslie.Tillery@faa.gov or by telephone at extension 6329.     

FREQUENTLY ASKED QUESTIONS

When should I expect to receive my new subscription order?

Refer to the product description page for that product. It is divided into two sections. The upper section displays the product information, such as the current edition number, effective date, and one-time purchase price. The lower section explains that you may subscribe to the product for a specific number of issues and the cost of the subscription. It also advises you of the subscription period, including the effective dates your subscription begins and ends. If you wish to order the current edition, you will have to purchase a one-time order. For further information, click on the Help icon in the upper right corner of the screen, which takes you to the Online Ordering Help Manual, and go to the Shopping section. The bold paragraph explains about ordering subscriptions.

How can I renew my subscription on-line?

Click on Account. Here you will have a list of options relating to your account. View and Renew Subscription Products – Clicking this option will allow you to view your active subscription products, as well as subscription numbers, start dates, expiration dates, and various other information. You will also be able to renew subscriptions that are about to expire. Click the Show Renewable Items Only box if you wish to see only those products that are due for renewal. If your subscription has lapsed and you have missed one or more issues, please call the Public Sales and Services Group to have your subscription reinstated with the current or next edition. If you wish to change the quantities and/or switch the format of your Terminal Procedure Publications (TPP) from loose-leaf to bound or vice versa, please contact a member of the Public Sales and Services Group, who will make this change.

I ordered a NFD subscription, why haven't I received it yet?

Due to the nature of this product, a signature agreement is required. Please print, read and complete the agreement. Failure to return the completed agreement in a timely manner will result in the cancellation of your NFD subscription and a refund of your remittance. The shipping information on the agreement including email address must match exactly your online account. The NFD is updated every 28 days and is distributed to customers via CD-ROM and on-line download. Once we receive your signed agreement, your subscription will be activated and your will be able to download the active edition of the DNFD (the downloadable version of the NFD). As with other new subscription products, depending on when your subscription is activated, you may not receive the current edition of the CD-ROM but the following one. Nevertheless, you will still be able to download the current edition.

Why am I having problems paying my order?

When you click Pay Now you will be entering the US Treasury Department PayDotGov System where credit card payments are made. We have no control over any problems PayDotGov may have. There are times the system may be down. You should try again later. However, if you continue to have problems, call us during normal business hours.

I am a new customer and can’t register, I am using a Mac operating system and Safari web browser. What can I do to register?

Users of the Safari web browser for Mac computers: When entering your information on our Public E-Commerce, please disable your auto-fill form, use your cursor to navigate from one field to the next and enter each field manually for best results. Also you can download these web browsers free: Mozilla Firefox from http://mozillafirefoxinstall.com or Opera web browser’s from http://www.opera.com .

Why do I have problems ordering specific products?

You may not be able to order products that are being updated or managed. For instance, new editions must be entered and old editions must be condemned, physical inventory must be performed, etc. Please try again later or contact us.

When can I expect to receive my orders I placed for future editions?

If you have a choice of purchasing either the current edition or the next edition of that product, on a one-time basis, the next edition may back order. We normally receive new editions one week prior to the edition effective date. Orders are shipped out that evening. If you need to have your orders by the new effective date, we advise you to expedite your orders.

I was having problems changing my address and the customer service person went online to change it for me. But I don’t see the change.

Please refresh your browser to see if the new address is there.

I paid for downloadable products, where can I find my products and how do I open them? 

View Downloadable – Clicking this option will allow you to view your downloadable products, as well as provide you the option to download. In order to open downloaded files, you must have an “Unzip” program on your computer. You may download the purchased products as often as necessary, as long as that product is available. If you have purchased a subscription for the NFD and have returned the signed agreement, as required, your subscription will be activated and you will be able to download the active edition of the DNFD (the downloadable version of the NFD). As with other new subscription products, depending on when your subscription is activated, you may not receive the current edition of the CD-ROM but the following one. Nevertheless, you will still be able to download the current edition.

Additional Aviation System Standards Frequently Asked Questions