NACO Online Help

FAA NACO ONLINE

ORDERING SYSTEM, Version 3.4

(as of December 2008)

 

This help document can be found at http://naco.faa.gov/ecomp/globalhelp.aspx. Please review the document periodically for updated information.

Table of Contents

  1. What's New? 
  2. Service Interruptions 
  3. Navigating the FAA NACO Online Catalog 
  4. Establishing an Account 
  5. Logging In 
  6. Shopping 
    1. One Time Orders 
    2. Subscriptions 
    3. Checkout: Paying For Your Order 
  7. Frequently Asked Questions 

 

Telephone: Toll Free (within the U.S.) 1-800-638-8972,
(outside the U.S.) 301-436-8301
FAX: 301-436-6829
E-mail: 9-AMC-Chartsales@faa.gov
Internet: http://naco.faa.gov/ecomp
Mail: FAA, National Aeronautical Charting Office
Distribution Division
10201 Good Luck Road
Glenn Dale, MD 20769-9700 U.S.A.
Office Hours: Monday - Friday 8:00 a.m. - 4:30 p.m. Eastern Time
NACO Online Help

What's New?

Customers may now sort their "Shopping Cart" and/or "Checkout" page entries by Product ID or by Product Name.

Minimum Web Browser Requirements:

Microsoft Internet Explorer version 6.0, or
Mozilla Firefox version 3.0

Please make sure you have JavaScript and Cookies turned on.
We recommend the current non-beta version.

 

Telephone: Toll Free (within the U.S.) 1-800-638-8972,
(outside the U.S.) 301-436-8301
FAX: 301-436-6829
E-mail: 9-AMC-Chartsales@faa.gov
Internet: http://naco.faa.gov/ecomp
Mail: FAA, National Aeronautical Charting Office
Distribution Division
10201 Good Luck Road
Glenn Dale, MD 20769-9700 U.S.A.
Office Hours: Monday - Friday 8:00 a.m. - 4:30 p.m. Eastern Time
NACO Online Help

Service Interruptions

For service interruptions, a notice will be posted on the Online Ordering home page and the login page. For example, you may see a message that reads, "Online ordering will be unavailable until approximately October 1, 2008, 08:00 for Cycle Order Generation. Please contact FAA NACO via e-mail, fax, or telephone during this time period".

 

Telephone: Toll Free (within the U.S.) 1-800-638-8972,
(outside the U.S.) 301-436-8301
FAX: 301-436-6829
E-mail: 9-AMC-Chartsales@faa.gov
Internet: http://naco.faa.gov/ecomp
Mail: FAA, National Aeronautical Charting Office
Distribution Division
10201 Good Luck Road
Glenn Dale, MD 20769-9700 U.S.A.
Office Hours: Monday - Friday 8:00 a.m. - 4:30 p.m. Eastern Time
NACO Online Help

NAVIGATING THE FAA NACO ONLINE CATALOG

The FAA NACO Online Catalog is the entering point for FAA NACO online sales. You may access the FAA NACO Online Catalog without logging in.  If you know the Product ID of a product, you may type it in the Product Search box, click the blue arrow next to the box, or press Enter on your keyboard.to submit your search.  You will be taken to a web page that gives detailed information about the product, such as edition number, edition date, frequency of publication, subscription price, and one-time purchase price, if applicable.  If you decide to purchase a product, you may add it to your shopping cart by clicking either the Add to Cart, Buy Now, or Subscribe button.  However, if you have not already established an account and logged in, you will not be able to complete your purchase until you have. If you already have an account, you won’t be able to complete your purchase without logging in.

If you don’t know the Product ID of a product, you may find it as follows: 

  1. Click on the appropriate Aeronautical or Nautical product category on the menu on the left side of the web page. 
  2. For aeronautical products there are sub-categories beneath the categories identifying the producer, i.e. Federal Aviation Administration (FAA), National Oceanic and Atmospheric Administration (NOAA), and Department of Defense (DoD).  Select a sub-category.
  3. The aeronautical product sub-categories are further broken down into product types.  Select a product type.  When you click on the specific product type, you will be taken to a page that gives a description of the product type, and lists all the products in that product type, along with prices. 
  4. For nautical products, the sub-categories are NOAA NOS PRODUCTS and DoD PRODUCTS. Select a sub-category.
  5. The nautical product sub-categories are further broken down into product types. When you select a specific product type, you will see a listing of regions of the world for that product type. When you click on the region of your interest, you will see a listing of products covering that region along with prices.

By default, the list of products is sorted by Product Name.  You may sort the list by Product ID, by clicking on Product ID in the list header.  You may re-sort the list alphabetically by clicking on Product Name in the list header.  This feature is most useful when viewing a list of nautical products.  If you see a product you wish to purchase, click on the product’s name.  As stated above, you may add products to your shopping cart at this time, however, you will not be able to complete your purchase until you have established an account and/or logged in. 

 

Telephone: Toll Free (within the U.S.) 1-800-638-8972,
(outside the U.S.) 301-436-8301
FAX: 301-436-6829
E-mail: 9-AMC-Chartsales@faa.gov
Internet: http://naco.faa.gov/ecomp
Mail: FAA, National Aeronautical Charting Office
Distribution Division
10201 Good Luck Road
Glenn Dale, MD 20769-9700 U.S.A.
Office Hours: Monday - Friday 8:00 a.m. - 4:30 p.m. Eastern Time
NACO Online Help

ESTABLISHING AN ACCOUNT

Click on either the Log In or Account icon located at the top right of each page.  You will be taken to the Log In page.  If you have never ordered from FAA NACO, you must first create a User ID. Go to the third grey box entitled New FAA/NACO Customer and click Create User ID.  You will be taken to a web page entitled Create a New User ID and Password. 

A valid User ID must be no more than 30 characters long, but cannot have the @ sign as the first character, and cannot include a semicolon.  Also, the User ID cannot be the same as your Password.  A valid Password must be 8-30 characters long and include at least one letter and at least one digit. Both the User ID and Password are case-sensitive

After you have created both your User ID and Password, click Save.  Within 24 hours, you will receive an E-mail message confirming that your E-Commerce account has been established.  The E-mail will provide your Customer Number.  Please make note of it, as you will need to know your Customer Number when contacting FAA NACO directly.  You will need to know your User ID and Password when placing orders online.  After you click Save, you will be taken to a page entitled Enter Contact/Billing Information.  Shipping information defaults to the same as the billing information, as indicated by a check in the box next to Shipping Info Same As Billing Info. If you wish to establish separate shipping information, remove the check from the box by clicking . If you wish to establish separate shipping information, remove the check from the box by clicking on it. Enter the requested address, E-Mail, and telephone information. If using a business address, please be sure to include the name of the business on one of the address lines to prevent carrier delivery problems.

Each address line is limited to 32 characters.  For addresses outside the United States, state and zip/postal code may not be required fields. Shipping Info Same As Billing Info, you will be taken to a page entitled Enter Shipping Information.  After entering the shipping information, click Save.  You may be taken to the Account Options page.  You may select an option or proceed to navigate the catalog by clicking on the product categories, sub-categories, or product types on the left side of the page. 

If you are a government user, library, or school, you must contact FAA NACO to create your first User ID before proceeding. 

If you've ordered from FAA NACO in the past but never ordered online, go to the second grey box entitled Existing FAA/NACO Customer click Create User ID. You must know your FAA NACO Customer Number.  If you don’t know or have forgotten your FAA NACO Customer Number, contact a Public Sales & Services Group representative, who will help you identify your Customer Number.  After you have created both your User ID and Password, and entered your Name, FAA NACO Customer Number, and the postal code of your billing address, click Save.  Within 24 hours, you will receive an E-mail message confirming that your E-Commerce account has been established.

 

Telephone: Toll Free (within the U.S.) 1-800-638-8972,
(outside the U.S.) 301-436-8301
FAX: 301-436-6829
E-mail: 9-AMC-Chartsales@faa.gov
Internet: http://naco.faa.gov/ecomp
Mail: FAA, National Aeronautical Charting Office
Distribution Division
10201 Good Luck Road
Glenn Dale, MD 20769-9700 U.S.A.
Office Hours: Monday - Friday 8:00 a.m. - 4:30 p.m. Eastern Time
NACO Online Help

LOGGING IN

Once you have established your User ID and Password, enter them after clicking on the Log In or Account icons, whenever you shop online. If you forget your Password, you must contact us.  Your Password will be reset.  You will need to provide your Customer Number and other information for identification purposes.

Account Status

When you log in, you will be taken to a page with the header Account Status if you have items in your shopping cart, one-time or subscription orders that must be paid or cancelled or subscriptions to renew. You may view your orders by clicking on the appropriate links. You may access Account Options from this page by clicking on the button at the bottom of the page. If you have no action items pending, you will be taken directly to the Account Options page when logging in.

If there is no activity for 30 minutes, you will automatically be logged out of E-Commerce.

Minimum Web Browser Requirements:

Microsoft Internet Explorer version 6.0, or
Mozilla Firefox version 3.0

Please make sure you have JavaScript and Cookies turned on.
We recommend the current non-beta version.

 

Telephone: Toll Free (within the U.S.) 1-800-638-8972,
(outside the U.S.) 301-436-8301
FAX: 301-436-6829
E-mail: 9-AMC-Chartsales@faa.gov
Internet: http://naco.faa.gov/ecomp
Mail: FAA, National Aeronautical Charting Office
Distribution Division
10201 Good Luck Road
Glenn Dale, MD 20769-9700 U.S.A.
Office Hours: Monday - Friday 8:00 a.m. - 4:30 p.m. Eastern Time
NACO Online Help

SHOPPING

You may choose to purchase your products by shopping from the FAA NACO Online Catalog. Once you are on the page describing the product you wish to purchase, you may click:

ONE-TIME ORDERS

The Product Page

On the product page, if you have a choice of purchasing either the current edition or the next edition of that product, on a one-time basis, the next edition will back order. When you click Add to Cart or Subscribe , you will be taken to a web page entitled Shopping Cart, where you will see the one-time order and/or subscription order products that you have placed in your shopping cart.  The default product quantity is one.  You may change the quantity in the box identified QTY. Click Update Cart to make sure your order reflects the new quantity.

Quick Add

In the Shopping Cart page, if you know the Product ID of an item you would like to order, you may quickly add it to your shopping cart without navigating through the online catalog. Click on Cart and type the Product ID in the designated box. The default quantity in the quantity box is one but you may change it to the desired quantity. After you have entered the Product ID and quantity, click the Add to Cart button or hit the Enter key and the item will be placed in your Shopping Cart. If you enter an incorrect Product ID, you will receive an error message indicating that no products were found to match your entry.

E-Commerce will not backorder charts that do not have sufficient stock. You must contact FAA NACO to place charts on backorder.

To delete an item from your shopping cart, check the Delete box at the end of each line item.

Click on the Empty Cart button to delete all items from your shopping cart.

Batch Entry

If you wish to place a one-time order for multiple line items, you may use the batch order entry option. Again, you must know the product IDs in order to use this option. Click on Batch Entry on the right side of the Shopping Cart page. You have the following options for batch entry:

  1. Enter the product IDs in the Batch Entry box, followed by a separator, then the quantity. The quantity must be a whole number. Click Enter after each quantity. The separators we recommend are a comma, space, tab or slash. After completing your entries, click on the Batch Entry button beneath the entry box to place your entries in your shopping cart.
  2. You may copy and paste entries into the Batch Entry box, as long as it follows our format. You must have the product ID followed by a separator then the quantity. Quantity must be entered as a whole number. The separators we recommend are a comma, space, tab or slash. You may use a word processor such as Word or WordPerfect or you may use a spreadsheet such as Excel. Just cut and paste the columns that contain the Product ID and the quantity. After completing your entries, click on the Batch Entry button beneath the box and the items will be placed in your shopping cart.

If you have an error in your batch entries, the bad entries will appear underneath the batch entry box. The errors will be displayed in red and inform you of the problem with each bad entry. Your entries will not be placed into your shopping cart until all errors are corrected or deleted in the batch entry box. Once all corrections have been made, click on the Batch Entry button again to place your entries in your shopping cart.

If you do not wish to use the Batch Entry option, you may click on Close Batch Entry and proceed.

Subscription orders and one-time orders are different types of orders, however, on the Shopping Cart web page, you will find one Checkout button at the bottom of the page for both types of orders.

SUBSCRIPTIONS

New Subscriptions - When ordering new subscription products, read the information carefully above the “Subscribe” button. You will not be able to begin your subscription with the current edition. Depending on the date you place your order, your subscription may not begin with the next edition but with the following edition. You may purchase one-time orders of these products until your subscription begins. New subscribers will receive a “Welcome new subscriber” letter via e-mail shortly after the subscription order has been paid.

Renewing Subscriptions - To renew a subscription, click on View and Renew Subscriptions from the Account Options menu. You may renew subscriptions provided there has been no lapse in the subscription service (you received the current edition), and you renew at least 5 weeks prior to the next edition effective date. If you order online after the 5-week cut-off, your subscription will not begin with the next effective date. You will have to place one-time orders until your subscription begins. You may reinstate your subscription to begin with the next edition by placing your order by telephone. When renewing online, you may change your quantities for the renewal subscriptions, only. If you want to change the format of Terminal Procedure Publications (TPP) from glue-bound to loose-leaf or vice versa, you must place your order by contacting a Customer Service Representative.

Subscriptions for the National Flight Data (NFD)

If you enter or renew a subscription to the NFD, you must print, read, complete and return the online NFD agreement before your subscription can be activated, even though you have paid for it. Failure to return the completed agreement in a timely manner may result in the cancellation of your subscription and a refund of your remittance.

Buy Now

If you click Buy Now on the product page, you will be taken to the Checkout page, where you will be able to purchase the one-time order only. The subscription order must be paid separately, when Buy Now is selected.

 

Shopping Cart Button Definitions

Continue Shopping – If you wish to add more items to your shopping cart, click this button. You will then be returned to the last product type listing from which you ordered.

There will be three buttons at the bottom of the page. They are as follows:

 

Telephone: Toll Free (within the U.S.) 1-800-638-8972,
(outside the U.S.) 301-436-8301
FAX: 301-436-6829
E-mail: 9-AMC-Chartsales@faa.gov
Internet: http://naco.faa.gov/ecomp
Mail: FAA, National Aeronautical Charting Office
Distribution Division
10201 Good Luck Road
Glenn Dale, MD 20769-9700 U.S.A.
Office Hours: Monday - Friday 8:00 a.m. - 4:30 p.m. Eastern Time
NACO Online Help

CHECKOUT: PAYING FOR YOUR ORDER

When you are finished shopping and are ready to pay for your order(s), click the Checkout button.  In order to check out and pay for your order, you must be logged in. 

 

Telephone: Toll Free (within the U.S.) 1-800-638-8972,
(outside the U.S.) 301-436-8301
FAX: 301-436-6829
E-mail: 9-AMC-Chartsales@faa.gov
Internet: http://naco.faa.gov/ecomp
Mail: FAA, National Aeronautical Charting Office
Distribution Division
10201 Good Luck Road
Glenn Dale, MD 20769-9700 U.S.A.
Office Hours: Monday - Friday 8:00 a.m. - 4:30 p.m. Eastern Time
NACO Online Help

FREQUENTLY ASKED QUESTIONS

When should I expect to receive my new subscription order?
Refer to the product description page for that product. It is divided into two sections. The upper section displays the product information, such as the current edition number, effective date, and one-time purchase price. The lower section explains that you may subscribe to the product for a specific number of issues and the cost of the subscription. It also advises you of the subscription period, including the effective dates your subscription begins and ends. If you wish to order the current edition, you will have to purchase a one-time order. For further information, click on the Help icon in the upper right corner of the screen, which takes you to the Online Ordering Help Manual, and go to the Shopping section. The bold paragraph explains about ordering subscriptions.
How can I renew my subscription on-line?
Click on Account. Here you will have a list of options relating to your account. View and Renew Subscription Products – Clicking this option will allow you to view your active subscription products, as well as subscription numbers, start dates, expiration dates, and various other information. You will also be able to renew subscriptions that are about to expire. Click the Show Renewable Items Only box if you wish to see only those products that are due for renewal. If your subscription has lapsed and you have missed one or more issues, please call the Public Sales and Services Group to have your subscription reinstated with the current or next edition. If you wish to change the quantities and/or switch the format of your Terminal Procedure Publications (TPP) from loose-leaf to bound or vice versa, please contact a member of the Public Sales and Services Group, who will make this change.
I ordered a NFD subscription, why haven't I received it yet?
Due to the nature of this product, a signature agreement is required. Please print, read and complete the agreement. Failure to return the completed agreement in a timely manner will result in the cancellation of your NFD subscription and a refund of your remittance. The shipping information on the agreement including email address must match exactly your online account. The NFD is updated every 28 days and is distributed to customers via CD-ROM and on-line download. Once we receive your signed agreement, your subscription will be activated and your will be able to download the active edition of the DNFD (the downloadable version of the NFD). As with other new subscription products, depending on when your subscription is activated, you may not receive the current edition of the CD-ROM but the following one. Nevertheless, you will still be able to download the current edition.
Why am I having problems paying my order?
When you click Pay Now you will be entering the US Treasury Department PayDotGov System where credit card payments are made. We have no control over any problems PayDotGov may have. There are times the system may be down. You should try again later. However, if you continue to have problems, call us during normal business hours.
I am a new customer and can't register, I am using a Mac operating system and Safari web browser. What can I do to register?
Users of the Safari web browser for Mac computers: When entering your information on our Public E-Commerce, please disable your auto-fill form, use your cursor to navigate from one field to the next and enter each field manually for best results. Also you can download these web browsers free: Mozilla Firefox from http://mozillafirefoxinstall.com or Opera web browser's from http://www.opera.com .
Why do I have problems ordering specific products?
You may not be able to order products that are being updated or managed. For instance, new editions must be entered and old editions must be condemned, physical inventory must be performed, etc. Please try again later or contact us.
When can I expect to receive my orders I placed for future editions?
If you have a choice of purchasing either the current edition or the next edition of that product, on a one-time basis, the next edition may back order. We normally receive new editions one week prior to the edition effective date. Orders are shipped out that evening. If you need to have your orders by the new effective date, we advise you to expedite your orders.
I paid for downloadable products, where can I find my products and how do I open them? 
View Downloadable – Clicking this option will allow you to view your downloadable products, as well as provide you the option to download. In order to open downloaded files, you must have an "Unzip"” program on your computer. You may download the purchased products as often as necessary, as long as that product is available. If you have purchased a subscription for the NFD and have returned the signed agreement, as required, your subscription will be activated and you will be able to download the active edition of the DNFD (the downloadable version of the NFD). As with other new subscription products, depending on when your subscription is activated, you may not receive the current edition of the CD-ROM but the following one. Nevertheless, you will still be able to download the current edition.

 

Additional Aviation System Standards Frequently Asked Questions

 

Telephone: Toll Free (within the U.S.) 1-800-638-8972,
(outside the U.S.) 301-436-8301
FAX: 301-436-6829
E-mail: 9-AMC-Chartsales@faa.gov
Internet: http://naco.faa.gov/ecomp
Mail: FAA, National Aeronautical Charting Office
Distribution Division
10201 Good Luck Road
Glenn Dale, MD 20769-9700 U.S.A.
Office Hours: Monday - Friday 8:00 a.m. - 4:30 p.m. Eastern Time