ORDERING SYSTEM, Version 3.4
(as of December 2008)
This help document can be found at http://naco.faa.gov/ecomp/globalhelp.aspx. Please review the document periodically for updated information.
| Telephone: |
Toll Free (within the U.S.) 1-800-638-8972, (outside the U.S.) 301- |
|---|---|
| FAX: | 301-436-6829 |
| E-mail: | 9-AMC-Chartsales@faa.gov |
| Internet: | http://naco.faa.gov/ecomp |
| Mail: |
FAA, National Aeronautical Charting Office Distribution Division 10201 Good Luck Road Glenn Dale, MD 20769-9700 U.S.A. |
| Office Hours: | Monday - Friday 8:00 a.m. - 4:30 p.m. Eastern Time |
Customers may now sort their "Shopping Cart" and/or "Checkout" page entries by Product ID or by Product Name.
Microsoft Internet Explorer version 6.0, or
Mozilla Firefox version 3.0
Please make sure you have JavaScript and Cookies turned on.
We recommend the current non-beta version.
| Telephone: |
Toll Free (within the U.S.) 1-800-638-8972, (outside the U.S.) 301- |
|---|---|
| FAX: | 301-436-6829 |
| E-mail: | 9-AMC-Chartsales@faa.gov |
| Internet: | http://naco.faa.gov/ecomp |
| Mail: |
FAA, National Aeronautical Charting Office Distribution Division 10201 Good Luck Road Glenn Dale, MD 20769-9700 U.S.A. |
| Office Hours: | Monday - Friday 8:00 a.m. - 4:30 p.m. Eastern Time |
For service interruptions, a notice will be posted on the Online Ordering home page and the login page. For example, you may see a message that reads, "Online ordering will be unavailable until approximately October 1, 2008, 08:00 for Cycle Order Generation. Please contact FAA NACO via e-mail, fax, or telephone during this time period".
| Telephone: |
Toll Free (within the U.S.) 1-800-638-8972, (outside the U.S.) 301- |
|---|---|
| FAX: | 301-436-6829 |
| E-mail: | 9-AMC-Chartsales@faa.gov |
| Internet: | http://naco.faa.gov/ecomp |
| Mail: |
FAA, National Aeronautical Charting Office Distribution Division 10201 Good Luck Road Glenn Dale, MD 20769-9700 U.S.A. |
| Office Hours: | Monday - Friday 8:00 a.m. - 4:30 p.m. Eastern Time |
The FAA NACO Online Catalog is the entering point for FAA NACO online sales. You may access the FAA NACO Online Catalog without logging in. If you know the Product ID of a product, you may type it in the Product Search box, click the blue arrow next to the box, or press Enter on your keyboard.to submit your search. You will be taken to a web page that gives detailed information about the product, such as edition number, edition date, frequency of publication, subscription price, and one-time purchase price, if applicable. If you decide to purchase a product, you may add it to your shopping cart by clicking either the Add to Cart, Buy Now, or Subscribe button. However, if you have not already established an account and logged in, you will not be able to complete your purchase until you have. If you already have an account, you won’t be able to complete your purchase without logging in.
| Telephone: |
Toll Free (within the U.S.) 1-800-638-8972, (outside the U.S.) 301- |
|---|---|
| FAX: | 301-436-6829 |
| E-mail: | 9-AMC-Chartsales@faa.gov |
| Internet: | http://naco.faa.gov/ecomp |
| Mail: |
FAA, National Aeronautical Charting Office Distribution Division 10201 Good Luck Road Glenn Dale, MD 20769-9700 U.S.A. |
| Office Hours: | Monday - Friday 8:00 a.m. - 4:30 p.m. Eastern Time |
Click on either the Log In or Account icon located at the top right of each page. You will be taken to the Log In page. If you have never ordered from FAA NACO, you must first create a User ID. Go to the third grey box entitled New FAA/NACO Customer and click Create User ID. You will be taken to a web page entitled Create a New User ID and Password.
After you have created both your User ID and Password, click Save. Within 24 hours, you will receive an E-mail message confirming that your E-Commerce account has been established. The E-mail will provide your Customer Number. Please make note of it, as you will need to know your Customer Number when contacting FAA NACO directly. You will need to know your User ID and Password when placing orders online. After you click Save, you will be taken to a page entitled Enter Contact/Billing Information. Shipping information defaults to the same as the billing information, as indicated by a check in the box next to Shipping Info Same As Billing Info. If you wish to establish separate shipping information, remove the check from the box by clicking . If you wish to establish separate shipping information, remove the check from the box by clicking on it. Enter the requested address, E-Mail, and telephone information. If using a business address, please be sure to include the name of the business on one of the address lines to prevent carrier delivery problems.
| Telephone: |
Toll Free (within the U.S.) 1-800-638-8972, (outside the U.S.) 301- |
|---|---|
| FAX: | 301-436-6829 |
| E-mail: | 9-AMC-Chartsales@faa.gov |
| Internet: | http://naco.faa.gov/ecomp |
| Mail: |
FAA, National Aeronautical Charting Office Distribution Division 10201 Good Luck Road Glenn Dale, MD 20769-9700 U.S.A. |
| Office Hours: | Monday - Friday 8:00 a.m. - 4:30 p.m. Eastern Time |
Once you have established your User ID and Password, enter them after clicking on the Log In or Account icons, whenever you shop online. If you forget your Password, you must contact us. Your Password will be reset. You will need to provide your Customer Number and other information for identification purposes.
When you log in, you will be taken to a page with the header Account Status if you have items in your shopping cart, one-time or subscription orders that must be paid or cancelled or subscriptions to renew. You may view your orders by clicking on the appropriate links. You may access Account Options from this page by clicking on the button at the bottom of the page. If you have no action items pending, you will be taken directly to the Account Options page when logging in.
If there is no activity for 30 minutes, you will automatically be logged out of E-Commerce.
Microsoft Internet Explorer version 6.0, or
Mozilla Firefox version 3.0
Please make sure you have JavaScript and Cookies turned on.
We recommend the current non-beta version.
| Telephone: |
Toll Free (within the U.S.) 1-800-638-8972, (outside the U.S.) 301- |
|---|---|
| FAX: | 301-436-6829 |
| E-mail: | 9-AMC-Chartsales@faa.gov |
| Internet: | http://naco.faa.gov/ecomp |
| Mail: |
FAA, National Aeronautical Charting Office Distribution Division 10201 Good Luck Road Glenn Dale, MD 20769-9700 U.S.A. |
| Office Hours: | Monday - Friday 8:00 a.m. - 4:30 p.m. Eastern Time |
You may choose to purchase your products by shopping from the FAA NACO Online Catalog. Once you are on the page describing the product you wish to purchase, you may click:
On the product page, if you have a choice of purchasing either the current edition or the next edition of that product, on a one-time basis, the next edition will back order. When you click Add to Cart or Subscribe , you will be taken to a web page entitled Shopping Cart, where you will see the one-time order and/or subscription order products that you have placed in your shopping cart. The default product quantity is one. You may change the quantity in the box identified QTY. Click Update Cart to make sure your order reflects the new quantity.
In the Shopping Cart page, if you know the Product ID of an item you would like to order, you may quickly add it to your shopping cart without navigating through the online catalog. Click on Cart and type the Product ID in the designated box. The default quantity in the quantity box is one but you may change it to the desired quantity. After you have entered the Product ID and quantity, click the Add to Cart button or hit the Enter key and the item will be placed in your Shopping Cart. If you enter an incorrect Product ID, you will receive an error message indicating that no products were found to match your entry.
E-Commerce will not backorder charts that do not have sufficient stock. You must contact FAA NACO to place charts on backorder.
To delete an item from your shopping cart, check the Delete box at the end of each line item.
Click on the Empty Cart button to delete all items from your shopping cart.
If you wish to place a one-time order for multiple line items, you may use the batch order entry option. Again, you must know the product IDs in order to use this option. Click on Batch Entry on the right side of the Shopping Cart page. You have the following options for batch entry:
If you have an error in your batch entries, the bad entries will appear underneath the batch entry box. The errors will be displayed in red and inform you of the problem with each bad entry. Your entries will not be placed into your shopping cart until all errors are corrected or deleted in the batch entry box. Once all corrections have been made, click on the Batch Entry button again to place your entries in your shopping cart.
If you do not wish to use the Batch Entry option, you may click on Close Batch Entry and proceed.
Subscription orders and one-time orders are different types of orders, however, on the Shopping Cart web page, you will find one Checkout button at the bottom of the page for both types of orders.
New Subscriptions - When ordering new subscription products, read the information carefully above the “Subscribe” button. You will not be able to begin your subscription with the current edition. Depending on the date you place your order, your subscription may not begin with the next edition but with the following edition. You may purchase one-time orders of these products until your subscription begins. New subscribers will receive a “Welcome new subscriber” letter via e-mail shortly after the subscription order has been paid.
Renewing Subscriptions - To renew a subscription, click on View and Renew Subscriptions from the Account Options menu. You may renew subscriptions provided there has been no lapse in the subscription service (you received the current edition), and you renew at least 5 weeks prior to the next edition effective date. If you order online after the 5-week cut-off, your subscription will not begin with the next effective date. You will have to place one-time orders until your subscription begins. You may reinstate your subscription to begin with the next edition by placing your order by telephone. When renewing online, you may change your quantities for the renewal subscriptions, only. If you want to change the format of Terminal Procedure Publications (TPP) from glue-bound to loose-leaf or vice versa, you must place your order by contacting a Customer Service Representative.
If you enter or renew a subscription to the NFD, you must print, read, complete and return the online NFD agreement before your subscription can be activated, even though you have paid for it. Failure to return the completed agreement in a timely manner may result in the cancellation of your subscription and a refund of your remittance.
If you click Buy Now on the product page, you will be taken to the Checkout page, where you will be able to purchase the one-time order only. The subscription order must be paid separately, when Buy Now is selected.
Continue Shopping – If you wish to add more items to your shopping cart, click this button. You will then be returned to the last product type listing from which you ordered.
There will be three buttons at the bottom of the page. They are as follows:
| Telephone: |
Toll Free (within the U.S.) 1-800-638-8972, (outside the U.S.) 301- |
|---|---|
| FAX: | 301-436-6829 |
| E-mail: | 9-AMC-Chartsales@faa.gov |
| Internet: | http://naco.faa.gov/ecomp |
| Mail: |
FAA, National Aeronautical Charting Office Distribution Division 10201 Good Luck Road Glenn Dale, MD 20769-9700 U.S.A. |
| Office Hours: | Monday - Friday 8:00 a.m. - 4:30 p.m. Eastern Time |
When you are finished shopping and are ready to pay for your order(s), click the Checkout button. In order to check out and pay for your order, you must be logged in.
| Telephone: |
Toll Free (within the U.S.) 1-800-638-8972, (outside the U.S.) 301- |
|---|---|
| FAX: | 301-436-6829 |
| E-mail: | 9-AMC-Chartsales@faa.gov |
| Internet: | http://naco.faa.gov/ecomp |
| Mail: |
FAA, National Aeronautical Charting Office Distribution Division 10201 Good Luck Road Glenn Dale, MD 20769-9700 U.S.A. |
| Office Hours: | Monday - Friday 8:00 a.m. - 4:30 p.m. Eastern Time |
Additional Aviation System Standards Frequently Asked Questions
| Telephone: |
Toll Free (within the U.S.) 1-800-638-8972, (outside the U.S.) 301- |
|---|---|
| FAX: | 301-436-6829 |
| E-mail: | 9-AMC-Chartsales@faa.gov |
| Internet: | http://naco.faa.gov/ecomp |
| Mail: |
FAA, National Aeronautical Charting Office Distribution Division 10201 Good Luck Road Glenn Dale, MD 20769-9700 U.S.A. |
| Office Hours: | Monday - Friday 8:00 a.m. - 4:30 p.m. Eastern Time |